Network Support Technician

Position: Network Support Technician

Status:  Non-Exempt, full-time (7.5 hours per day, 37.5 hours per week), in-office position

Location:  Anchorage

Rate of Pay:   $23.78 to $27.55 per hour DOE

Benefits: Medical, dental, vision, 401(k) retirement plan, and personal leave accrual.

Job Summary:  As a Network Support Technician at APIA, you will play a crucial role in ensuring our clients receive timely and effective technical support. You will be the first point of contact for end-users who are experiencing technical issues, and your primary responsibility will be to provide exceptional customer service while resolving these technical issues.

  1. First-Level Support: Provide friendly and efficient first-level Help Desk support to all APIA departments for the resolution of technical issues. Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and software applications.
  2. Installation and Setup: Installing and configuring PCs, mobile devices (e.g., smartphones, tablets), printers, and related network hardware and software.
  3. Remote Support: Provide technical assistance to end-users remotely, using relevant tools such as Microsoft Teams, Zoom, and remote software tools.
  4. Documentation: Maintain accurate records of user requests, resolutions, and equipment inventory.
  5. User Training: Train end-users in how to use hardware and software effectively. Educate end-users on security best practices and identify/report security threats.
  6. System Maintenance: Perform routine maintenance tasks such as software updates, patch management, and system backups.
  7. Knowledge Sharing: Collaborate with team members to share knowledge and improve overall support efficiency.
  8. Service Provisioning: Providing timely provisioning of services and privileges for new employees, terminations, promotions, transfers, and name changes, following established departmental procedures.
  9. Willing and able to travel to the Aleutian Pribilof Islands regional communities. Possess a valid Alaska driver’s license.

Qualifications:

  • Strong passion for technology and a desire to learn and grow in the IT field.
  • Demonstrated ability to troubleshoot and debug PC hardware and software-related problems. Working knowledge of various network peripheral devices.
  • A+ Certification, Network+, or other IT certification and experience with Microsoft Office 365 is recommended.
  • Excellent interpersonal and communication skills, with the ability to work effectively in a team environment and have a patient, customer-centric disposition.
  • High school diploma or equivalent. A degree or certification in a related field is a plus.
  • Prior customer service or help desk experience.
  • A valid driver’s license and an acceptable and insurable driving record.
  • Willingness to work flexible hours, including evenings and weekends as needed.

The online method is preferred; however, you can also send/fax resume and application to:

Aleutian Pribilof Islands Association, Inc.
Attn: Human Resources Director
1131 E. International Airport Road
Anchorage, Alaska  99518-1408
Phone: (907) 276-2700 / Fax: (907) 279-4351
nancyb@apiai.org